Terms of service

Please be aware that moss is a living plant and is in a constant cycle of renewal - top layers are greener new fronds, with older green fronds below, then browning deteriorating layers below those and dead older fronds beneath those. This helps moss refresh its foliage and different species have more or less new or old growth within the mix. Your new moss may have some brown in it when it arrives; simply snip theses pieces out with scissors or leave them to provide mulch for the terrarium planting medium. If your moss is entirely brown upon arrival then it was likely exposed to excessive heat during transit; unfortunately this is beyond our control. All moss leaves our workshop in optimal condition and the vast majority arrive safely.

Live moss is grown in a naturally bio-diverse environment. This is entirely natural and our moss (and soil) is provided in its naturally occurring state. We do our best to remove any small insects (visible to the naked eye) but achieving 100% sterility is unnatural and unhealthy for moss plants. If the idea of discovering a snail, slug, nematode, gnat or other harmless woodland insect is a concern please take this into consideration before placing your order; it is not a fault. We have used our moss in countless terrarium applications without problems and believe natural moss is preferable to chemically treated/preserved moss (which is dead). Our suggestion is to simply remove any uninvited guests with tweezers or move it outside.