Shipping policy

All domestic UK orders are sent via Royal Mail. All other orders are sent via Royal Mail International Standard Service. We retain proof of postage for all orders dispatched and will provide upon request. We are not responsible for lost parcels and will not consider a parcel lost until 30 days have elapsed from the date of dispatch.

We are not responsible for mishandling by the delivery carrier (exposure to excessive heat).

Please be advised that we are not responsible for items delayed or stopped by your local customs agency. Any additional charges imposed by your local postal service including local customs duty are the sole responsibility of the buyer. We are not responsible for your parcel once it has been dispatched - proof of posting will be provided to you upon request. Typically most parcels reach their destination within the estimated delivery timeframe but occasionally delays do happen.